Returns & Refund Policy
RETURNS
Products are returnable within the applicable return window if you’ve received them with a manufacturing defect or different from their description on the product detail page on www.yosfitnesssolutions.com
Return will be processed only if it is determined that the product was not damaged while in your possession, the product is not different from what was shipped to you & the product is returned in original condition.
Products marked as "non-returnable" on the product detail page cannot be returned.
Note:
If you've received a non-returnable product in a damaged/defective condition, you can contact us within 24 hours from the delivery of the product along with the proof of damage on info@yosfitnesssolutions.com.
REPLACEMENTS & REFUNDS
Products may be eligible for replacement only if a damage has been reported within 24 hours. Any missing parts or accessories promised with the products will be shipped if intimated within 24hrs.
If the replacement request is placed and if Yos Fitness Solutions does not have the exact same product in stock, we will provide a refund.
Once we receive your return, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account within 2-4 business days.
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I'm a beginner. What props do I need?
You can start with the primary need of a yoga mat. We suggest our Beginners' Mat. You can also buy a set of regular size cork blocks and a cotton belt both, helping you in reaching your limits and not exhaust while holding on to your asanas.
Which mat is the right fit for me?
Please refer our guide to yoga mats here.
How good is the grip for the yoga mat I choose?
Our every yoga mat comes with an optimum grip. We believe 'grip' is the most essential factor for any yoga mat.
How do I clean my yoga mat?
We suggest to clean your yoga mat once a month for hygienic reasons.
The Beginners' Mat
Wipe it with a mat cleaning solution or damp cloth on both sides and put it to dry under fan. For best results, do not dry under scorching sunlight.
Cork Travel Mat
Wipe it with a mat cleaning solution or damp cloth on both sides and put it to dry under fan or sunlight.
Pro Cork Mat
Wipe it with a mat cleaning solution or damp cloth on both sides and put it to dry under fan or sunlight.
Cotton Anti-skid Mat
Fold and put it in a washing machine at minimum available temperature, spin at the highest available RPM and put it to dry further under a fan or sunlight.
What is the weight of your product?
The Beginners' Mat - 850g
Cork Travel Mat - 450g
Cotton Anti-skid Mat - 1.9kg
Pro Cork Mat - 1.5kg
Cork Blocks - Reg(540g), Big(700g)
Cork Wheel - 12.5"dia(2kg), 9.5"dia(1.5kg)
Cotton Belt - 3ft(100g), 9ft(200g), 11ft(150g)
Cotton Blanket - 1.25kg
Cotton Bolster - 3.7kg
Sandbag - 1kg, 2kg, 5kg, 7kg
Cotton T-shirt - 200g
Cotton Rope - 2.8m(250g), 3.2m(300g)
Cotton Eye Pillow - 250g
Yoga Chair - 6kg
What is the life span of your products?
The life os any product depends on the usage. Under standard conditions, if used daily and washed monthly:
The Beginners' Mat - Minimum 5years
Cork Travel Mat - Minimum 2years
Cotton Anti-skid Mat - Minimum 5years
Pro Cork Mat - Minimum 2years
Cork Blocks - Minimum 5years
Cork Wheel - Minimum 5years
Cotton Belt - Minimum 5years
Cotton Blanket - Minimum 5years
Cotton Bolster - Minimum 5years
Sandbag - Minimum 5years
Cotton T-shirt - Minimum 5years
Cotton Rope - Minimum 5years
Cotton Eye Pillow - Minimum 5years
Yoga Chair - Minimum 10years
Do I get a an eco-friendly carry/storage bag for a yoga mat?
Yes. You get our Yos cotton carry/storage bag with every yoga mat.
What are the platforms to buy your products?
You can buy our products primarily on our website or you can place your order with us on Whatsapp/Message/Call on +91-8591075142 or email us on info@yosfitnesssolutions.com
Our products are also available on Amazon India and soon to be on Amazon USA.
What payment options do I have?
How long will it take my order to arrive?
After placing your order, it takes up to 48hrs to dispatch and arrives at you within 2-4 business days.
How much is shipping?
Free Shipping above Rs.1000. Shipping will be charged at Flat Rs.150 below order value of Rs.1000.
For international shipping, please contact info@yosyogashop.com
Do you offer returns, replacements or refunds?
Yes. We do offer returns, replacements and refunds if we don't meet your expectations. Please refer policy here.
Do you ship internationally?
Yes, we do ship internationally. Please contact us on info@yosyogashop.com for further details.
Do you offer bulk discounts?
Yes, we do offer bulk discounts. Contact us on info@yosyogashop.com for further details.
Do you customise products as per our requirement?
Yes, we do customise any product as per your requirement at an applicable cost. Contact us on info@yosyogashop.com for further details.
Where can I leave Yos a review?
We highly appreciate your reviews on our Website and Google